Objectives and conflicts between stakeholders

• Shareholder want good and regular returns, as well as a say.
• Managers want responsibility, rewards, lack of interference
• Employees want secure and well paying jobs, interesting jobs
• Customers want service, price and quality
• Suppliers want secure, regular and profitable orders
• Governments want growth of economy and reduced inflation
• The community wants a thriving business, causing no problems

 

Conflict

 

Employees and Owners

• Employees want higher wagers, owners aren?t prepared to pay
• Working conditions
• Working practice changes, employees adverse to change
• Redundancy ? machines

 

Owners and Managers

• Managers may pursue their own goals, only satisfactory profit
• Divorce of ownership and control
• Owners want more profit

 

Customers and Business

• Price increase by business
• Quality
• Delivery time
• After sales service

 

Suppliers and Managers

• Late payments

 

Owners and the Community

• Quality of life threatened by the business

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